Coaching for Performance (People Skills for Professionals) Review

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Coaching for Performance (People Skills for Professionals) ReviewThis book, now in its third edition, is the grandfather of coaching books and approaches. Much of what has come to be known as professional business coaching came from Timothy Gallway and Whitmore's sports training techniques. As such, the book provides a simple foundation for coaching based on the context of awareness and responsibility through asking questions and listening. He presents the G R O W model of coaching - Goal, Reality, Option, Will - as a format for coaching sessions.
The book begins with a few foundational beliefs of coaches. Unlike old models of management that work from the "carrot and stick" approach, a coach believes in the potential of the client. Whitmore believes that people are only able to change only that which they are aware. Responsibility must stay with the client if they are to perform. Questions raise awareness and yet maintain the client's responsibility. If the coach tells the coachee something, awareness may increase slightly, but responsibility in now in the hands of the coach, the source of the information. Questions cause the client to pay attention to their actions, think at higher levels, and provide feedback for the coach to work from.
The G R O W model provides a sequence of questioning and for the coaching session. A coach starts with the client's goal. Either an end goal, like "retire at age 45," or a performance goal, such as "write a new training manual by December." After further clarifying the goal the coach can move on to the current reality of the situation. Asking such questions as: What have you done on the manual up to now? What are the needs that you think a manual might help? What has kept you from finishing the manual these past two years? Options are then generated from the client as to how they can achieve their goal. Finally, What will you do? Whitmore builds several checks and balances into this last step to ensure performance.
The final section of the book is new territory in this 3rd edition. Coaching used to be about performance - doing, acheivement. In the past few years coaching has moved to underlaying motivations of personal fulfillment: the "why" underneath the desire to achieve performance goals. Whitmore includes new chapters on coaching for purpose, getting to life's meaning.

Of the dozen books on coaching that I own, this one has consistently been the book I refer back to as I try to explain to someone what is coaching: Believe in the potential of people; raise awareness and maintain responsibility through questions and listening; and follow the GROW model. All are the essence of good coaching.Coaching for Performance (People Skills for Professionals) Overview

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Reframing Organizations: Artistry, Choice and Leadership (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES) Review

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Reframing Organizations: Artistry, Choice and Leadership (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES) ReviewReframing Organizations is considered by many to be a modern masterpiece. Today it is used as a class textbook by some major universities in their management and leadership classes. Bolman & Deal encourage leaders to step back and re-examine the operation of their organization through the use of various frames or windows. These different lenses can bring organizational life into a different or clearer focus. They allow the leader to view the workplace from different images to make judgments, gather information and get things done. The authors label four windows and name them the structural, human resource, political and symbolic frames. The purpose of the book is to examine the elements and advantages of the four frames presented by Bolman & Deal. The end result is that we learn the importance of stepping back and looking at a situation from more than a single pane of glass. This is vitally important because most of us have the tendency to look at situations or problems from a limited narrow perspective, and this hinders our ability to be effective and visionary leaders.
The Structural Frame attempts to look at the social context of work and not simply at the individual. Once an organization designates specific roles for employees, the next decision is to form or group them into working units. Coordination and control of these various groups are achieved either vertically or laterally. The best structure depends on the organization's environment, goals and strategies. Bolman & Deal list six assumptions behind the Structural Frame. 1) Organizations exist to achieve established goals and objectives. 2) Organizations work best when rationality prevails over personal preferences and external pressures. 3) Structures must be designed to fit organizational circumstances. 4) Organizations increase efficiency and enhance performance through specialization and division of labor. 5) Appropriate forms of coordination and control are essential to ensuring that individuals and units work together in the service of organizational goals. 6) Problems and performance gaps arise from structural deficiencies and can be remedied through restructuring.
The Human Resource Frame is another window to bring an organization into a unique focus. It views an organization like a large extended family. From this perspective, an organization is inhabited by individuals. These individuals have needs, prejudices, feelings, limitations and skills. The goal of the leader is to mold the organization to meet the needs of its people. The leader will seek to merge the peoples' need to feel good about what they are doing with the ability to effectively get the job done. Bolman & Deal state that the key to this window is a "sensitive understanding of people and their symbiotic relationship with organizations."
The Political Frame is a window that looks at the workplace as a jungle. This may not sound pretty but the reality is that "it is a jungle out there". It is a competitive environment or contest in which different people compete for power and limited resources. Reframing Organizations recognizes the work environment is one of rampant conflict immersed in negotiation, bargaining, compromise and coercion. Bolman & Deal offer five propositions as a summary of this frame. 1) Organizations are coalitions of various individuals and interest groups. 2) There are enduring differences among coalition members in values, beliefs, information, interests, and perceptions of reality. 3) Most important decisions involve the allocation of scarce resources and what gets done. 4) Scarce resources and enduring differences give conflict a central role in organizational dynamics and typically make power the most important resource. 5) Goals and decisions emerge from bargaining, negotiation, and jockeying for position among different stakeholders. Unfortunately, this is truly the business and social world most of us live in.
The Symbolic Frame is a powerful window that builds on cultural and social anthropology. It views organizations as carnivals, theaters or tribes. An organization is a unique culture driven by stories, ceremonies, rituals and heroes. This is in contrast to an organization being driven by rules, authority or policies. The organization is analogous to a theater. With this theater, various actors play their respective roles in the drama and the audience forms its own impressions of what is seen on the stage. The Symbolic Frame also looks at team building in a different light. It views the development of high-performing teams as a spiritual network also enhanced by rituals, ceremonies and myths. One does not need to look far to discover these symbols. They exist from the proverbial "corner office", to corporate seals, to the camaraderie of military units.
The four windows or frames presented by Bolman & Deal allow a leader to see events in new ways and to shift perspective. The use of the multiple frames can assist the leader to see and understand more broadly the problems and potential solutions available. It encourages the leader to think flexibly about their organization and opens various opportunities to the leader to view events from multiple angles. Reframing Organizations is the kind of book that forces you to view organizational life from a different viewpoint and new reality.Reframing Organizations: Artistry, Choice and Leadership (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES) Overview

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Just Culture: Balancing Safety and Accountability Review

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Just Culture: Balancing Safety and Accountability ReviewThis book offers the following important insights:
"Just Culture" is an abstract phrase, which in practice, means that getting to an account of failure that can both satisfy demands for accountability while contributing to learning and improvement.
Professionals in safety critical industries receive two messages, "Don't ever compromise safety!" but also, "Be productive, don't cost us money!"
Reasons why professionals report, and reasons why they don't
Suggestions for improving reporting rates (maximizing accessibility and minimizing anxiety, sending feedback about what has been changed in light of the report)
The results of a reporting system where employees report to their direct supervisor versus a member of the safety/quality staff
The difference between disclosure and reporting
The categorization of errors as either technical or normative (and how the same actions before an outcome can be labeled as either, depending on who draws the line in your organization)
The pervasiveness of hindsight bias and suggestions for how to minimize it's effect on decisions made from reporting
The definition of negligence and how it can be interpreted differently by looking at the actual words in the definition
The book also delves deeply into the legal ramifications of incident reporting. This is very interesting for the policy wonks among us; less so for those who are looking to this book for practical suggestions for implementing a "just culture" in their organization.
Just Culture: Balancing Safety and Accountability Overview

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